ICY Couture Gift Card

1. Austrian Crystals: These crystals are high-quality, precision-cut crystals that are known for their exceptional brilliance and clarity. They are made by Swarovski, an Austrian company renowned for their craftsmanship. Austrian Crystals undergo a meticulous cutting and polishing process, which gives them their signature sparkle. They are made from a combination of quartz sand, minerals, and natural elements. These crystals are considered top-of-the-line and are favored for their luxurious look and feel.
2. Glass Rhinestones, on the other hand, are imitation gemstones made from glass. Glass rhinestones are often a more affordable alternative to Austrian Crystals. While they can still provide a dazzling effect, they may not have the same level of clarity as Austrian Crystals.

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While we are using high-quality materials and proper crystallizing techniques that significantly improve the lifespan of your custom crystallized gift, some degree of variation may still occur due to individual conditions and factors beyond our control.

The durability of crystals will depend on the type of crystals used and other factors such as: exposure to various environmental conditions as extreme heat, chemical exposure or high humidity.

Proper environmental conditions and care are the key to maintaining the beauty and longevity of your ICY Couture.

All ICY Gifts are meticulously handcrafted, and we process orders in the sequence they are received. Kindly anticipate a production period of 2-3 weeks. Keep in mind that production duration can vary, particularly during high-demand seasons.

For expedited service, consider adding our VIP Rush Service to your cart.

Alternatively, if your due date allows ample time, please inform us in the order notes, and we'll make efforts to accommodate your schedule. Your satisfaction is our priority, and we strive to ensure your custom gift is ready just when you need it.

1. Quality Assurance: We're proud of our top-notch products crafted with care.
2. Special Techniques: Each item is made with a very strong glue and unique crystallizing techniques for a beautiful and lasting finish.
3. Normal Wear and Tear: Due to regular use, crystals may occasionally loosen, a natural part of wear and tear.
4. Warranty Coverage: If, within two years of purchase, you face crystal loss on a custom-made item with Austrian crystals, our warranty has you covered. Just send it to us, and we'll fix it at no cost. You only cover shipping both ways.
5. Rhinestone Coverage: Custom gifts with Rhinestones are covered for one year from the purchase date.
6. Extra Crystals for You: Every ICY Gift comes with spare crystals in various sizes and colors, matching your design, just in case.

Please note that ICY Nails sets are offered as final sale items. Regrettably, we are unable to accommodate returns or exchanges for these exquisite creations.