UNDERSTAND THE PRICING STRUCTURE:

• The listing price is the starting price for the most affordable emblem from the emblems selection list.
• The pricing structure will change, depending on the rhinestones type selection, and whether you provide the emblem or request us to order it.

1. CHOOSE YOUR RHINESTONES:

• Select the type of rhinestones you’d like for your customization.
• This choice affects both pricing and crystals quality.

To learn more Crystals vs Rhinestones  read this article.

2. SELECT EMBLEM OPTIONS:

• Choose whether you will send your own emblem for customization or if you’d like us to order a new one for you.
• This selection determines your further pricing structure.

3. CHOOSE YOUR EMBLEM:

• Once you've selected the Emblem Option, a list of available emblems for that car will appear.
• Choose your desired emblem from that list.The market price of that emblem will be added to the base price of the listing.

4. CUSTOMIZE:

• Select your Crystal Color to personalize your emblem to your liking.
• If you need us to order a new emblem, provide your car’s year, model, and VIN so the dealership can provide us with the correct size emblem that fits your car.

5. REVIEW AND ADD TO CART:

• After selecting all options, add the emblem to your cart to see your final price.

6. FOR MULTIPLE EMBLEMS:

•  Repeat the process for each one.

OPTIONAL STEPS:

1. EXPLORE PRICING OPTIONS

• To compare different pricing structures, modify your choices in the Crystal Options and Emblem Options sections.

2. CUSTOM REQUESTS:

• If you don’t see the emblem you need, select Other Part (TBD) – Price To Be Determined and specify the part in the Order Notes section.
• We will provide you with the market price of the part along with a customization quote. The final price depends on the emblem’s size and your rhinestone selection.

3. GET ASSISTANCE:

• If you need our help putting your order together, feel free to reach out via our Chat Box during business hours (PST). We are happy to help!

CUSTOM GIFTS are meticulously crystallized by hand, and we process orders in the sequence they come in. Our normal production time is about 2 weeks, but we always strive to make your gift as soon as possible. Keep in mind that production time can vary, especially during busy seasons or for more detailed designs or larger items.

If you need your order faster, consider adding our VIP Rush Service to your cart. If you need your custom gift by a certain date, let us know in the Order Comments, and we'll do our best to meet your schedule.

PREMADE GIFTS are ready for immediate shipping. Orders placed before 2:30 PM PST ship out the same business day, or next business day, if placed over the weekends.

CUSTOM GIFTS: To ensure the best customer experience, and to deliver your order as quickly as possible, we assign orders to our designers within 24 hours after the order is placed.

If you wish to cancel, please do so within 24 hours of placing your order. After this period, the customization process begins and cancellations will no longer be possible.

For modifications of colors or designs after 24 hours, feel free to contact us. While we’ll do our best to accommodate your request, it will depend on how far along the customization process is.

BOUTIQUE GIFTS: For pre-made items, we provide same-day shipping on orders placed before 2:30 PM PST on weekdays, while orders placed after this time will ship the following business day. If your order has not yet shipped, you're welcome to request a cancellation via our chat box.

While we use strong waterproof & heat-resistant glue with proprietary techniques to extend longevity, results may vary depending on usage and environment. Some clients enjoy their Swarovski ICY gifts for over 10 years, while others less. Rhinestone options tend to have shorter lifespans.

Read Why Swarovski Are So Expensive to understand the difference between Crystals and Rhinestones.

Even though we use very strong glue, the real fact is that everything that is made with crystals, has the potential of losing them. For that reason, just in case, with every order we send extra crystals in every color and size used in your design.

Alternatively, if you lost some crystals with wear & tear, within your Warranty period, you can send it back to us for a free repair; you will just cover shipping both ways.

For abnormal damage of Icy gifts, or out of the Warranty period, please text us the photos of missing crystals for the repair quote. To initiate a Warranty repair request, please use our chat box.

Read policies..

FINAL SALE:

Fishnets, body jewelry, DIY items, discounted merchandise, and any items purchased using a promo code are final sale and not eligible for return or exchange.

PREMADE GIFTS:

Return it within 15-days from the date of order in new, unused condition with all tags attached. Refunds will be processed via the original payment method, or for store credit, excluding shipping and return fees. Please note, the customer is responsible for return shipping costs.

CUSTOM GIFTS:

Since all our custom items are made per customer's request, we cannot issue refunds on made-per-order gifts, however, if you find a blemish in our work, we will remake it for you of free of charge. Please contact us within 24 hours through our web chat box to report a problem.

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Custom gifts, crystallized with Premium Glass Rhinestones are covered for 1 Year Warranty period

Custom Gifts, crystallized with luxury Austrian Crystals, are backed by a 5-Year Warranty period from the date of purchase.

This Warranty on our work covers normal wear & tear, and does not extend to manufacturer's defects, physical abuse, misuse, accidents, heat or chemical exposure.

Read policies..