CUSTOM GIFTS are meticulously crystallized by hand, and we process orders in the sequence they come in. Our normal production time is about 2 weeks, but we always strive to make your gift as soon as possible. Keep in mind that production time can vary, especially during busy seasons or for more detailed designs or larger items.

If you need your order faster, consider adding our VIP Rush Service to your cart. If you need your custom gift by a certain date, let us know in the Order Comments, and we'll do our best to meet your schedule.

PREMADE GIFTS are ready for immediate shipping. Orders placed before 2:30 PM PST ship out the same business day, or next business day, if placed over the weekends.

• AUSTRIAN CRYSTALS (aka Swarovski) : High-quality, precision-cut crystals that are known for their exceptional clarity. Austrian Crystals undergo a meticulous cutting and polishing process, which gives them their signature brilliance. They are made from a combination of quartz sand, minerals, and natural elements. These crystals are considered top-of-the-line and are favored for their luxurious look and longevity.

• GLASS RHINESTONES are made from glass. Glass rhinestones are a more affordable alternative to Austrian Crystals. While they still provide a dazzling effect, they may not have the same level of clarity, uniformity and longevity as the Austrian Crystals.

❓Deceptive Practices or Lack of Knowledge? Read Blog Post..

While we are using very strong waterproof & heat resistant glue with proper crystallizing techniques that significantly improve the lifespan of your fancy bedazzled ICY gifts, some degree of lifespan variation may still occur due to individual conditions and factors beyond our control.

While some of our clients enjoy their ICY gifts, made with Austrian Crystals, for 10 years, others much less. Proper care and environmental conditions are the key to maintaining the beauty and longevity of your ICY Couture.

Please read Crystals vs Rhinestones to learn more about longevity of crystals.

CUSTOM GIFTS: To ensure the best customer experience we are known for, and to deliver your order as quickly as possible, we assign orders to our designers within 24 hours after the order is placed.

If you wish to cancel, please do so within 24 hours of placing your order. After this period, the customization process begins and cancellations will no longer be possible.

For modifications of colors or designs after 24 hours, feel free to contact us, and while we’ll do our best to accommodate your request, it will depend on how far along the customization process is.

BOUTIQUE GIFTS: For pre-made items, we provide same-day shipping on orders placed before 2:30 PM PST on weekdays, while orders placed after this time will ship the following business day. If your order has not yet shipped, you're welcome to request a cancellation via our chat box.

PREMADE GIFTS: Return it within 15-days from the date of order for a store credit in new, unused condition with all tags attached. Shipping costs are the responsibility of the customer.

CUSTOM GIFTS: Although we cannot issue refunds on custom items, we are willing to remake it for you, if there is any blemish in our work. Please contact us within 24 hours through our web chat box to

Kindly note that the customer is responsible for the cost of shipping back to us.

SALE ITEMS:

All marked down items, bought on sale or with promo, are non-refundable or returnable.

Read full policies..

Custom Gifts, crystallized with luxury Austrian Crystals, are backed by a 5-Year Warranty period from the date of purchase.

Custom gifts, crystallized with Premium Glass Rhinestones are covered for 1 Year Warranty period

This Warranty on our work covers normal wear & tear, and does not extend to manufacturer's defects, physical abuse, misuse, accidents, heat or chemical exposure

Read policies..

We're endlessly dedicated to perfect our crystallizing techniques and use only top-quality products to ensure the durability of your ICY Couture. We use a special strong glue that is waterproof, and heat-resistant, ensuring that your Auto Icing remains as durable as its beautiful, enduring countless drives and car washes.

Please follow these care instructions:

1. When washing your car, opt for hand car wash to protect your Auto Icing. Avoid power washing, as high-pressure water can compromise the crystals' adhesive.
2. To keep your Auto Icing clean and sparkling between car washes, use water and mild soap to gently wash off any dust or dirt.
3. Please avoid direct spraying onto your ICY Couture, as chemical can undermine the adhesive's integrity, leading to crystal detachment.
4. In regions with four seasons, we advise removing your ICY license plate/frame during the winter months. The salt and chemicals used to melt snow can potentially damage the adhesive's integrity. Emblems, being elevated from the road, can remain in place without concern.

Neglecting Auto Icing Care may nullify the warranty on our craftsmanship.